Privacy policy & Terms

1. GENERAL

This website is operated by Zankar Creation ("we", "us", or "our").

We offer women's fashion and clothing products, including ethnic wear, blouses, chaniya, chaniya choli, dupattas, and other fashion products.

We reserve the right to update, modify, or discontinue any product, service, offer, or website feature at any time without prior notice.

2. PRODUCTS

We make every effort to display our products, colours, designs, fabrics, and product details as accurately as possible.

However, the actual colour of a product may slightly vary due to screen settings, lighting, photography, or device display.

Certain products may include handmade work, embroidery, mirror work, prints, or fabric variations. Minor differences in colour, print, embroidery, or finishing may occur and shall not be considered a manufacturing defect.

Product availability is subject to stock. If an ordered product is unavailable, we may contact you regarding an alternative product or refund the applicable amount through the original payment method.

3. PRICING AND PAYMENT

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, and promotional offers may change at any time without prior notice.

Customers are responsible for providing accurate payment and billing information while placing an order.

An order will be considered confirmed only after successful payment or order confirmation, as applicable.

4. ORDERS

By placing an order with Zankar Creation, you confirm that all information provided by you is true, complete, and accurate.

We reserve the right to accept, cancel, or refuse any order due to product unavailability, payment issues, incorrect information, technical errors, or other reasonable circumstances.

Once an order has been processed or dispatched, changes or cancellations may not be possible.

5. SHIPPING AND DELIVERY

We make commercially reasonable efforts to process and deliver orders within the estimated delivery period.

Shipping charges, if applicable, will be displayed at checkout or communicated at the time of purchase.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions, festivals, public holidays, or other circumstances beyond our control.

Once an order is handed over to the courier or logistics partner, delivery may be subject to the terms and operations of the respective delivery service provider.

Zankar Creation shall not be held responsible for delays caused by courier companies or circumstances beyond our reasonable control.

6. WRONG OR INCOMPLETE ADDRESS

Customers are responsible for providing a correct and complete shipping address, contact number, and other required information.

Zankar Creation shall not be responsible for delayed, missed, or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if a parcel needs to be re-shipped due to incorrect customer information or unsuccessful delivery attempts.

7. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are subject to our Refund & Return Policy. Customers are advised to carefully read the applicable policy before placing an order.

Products must meet the eligibility requirements mentioned in our Refund & Return Policy to qualify for any return or exchange.

8. ACCOUNTS

If you create an account on our website, you must provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account details and password.

You agree not to share your password or account access with any unauthorized third party.

Please contact us immediately if you become aware of any unauthorized use or security breach related to your account.

9. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, payment gateways, courier services, or other external services.

Zankar Creation does not control and is not responsible for the content, privacy policies, terms, or practices of third-party websites or services.

We recommend reviewing the terms and privacy policies of any third-party services you use.

10. INTELLECTUAL PROPERTY

All website content, including our brand name, logo, product photographs, graphics, designs, text, and promotional content, belongs to Zankar Creation or is used with appropriate authorization.

No content from our website may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from Zankar Creation.

11. TERMINATION

We reserve the right to suspend or terminate access to our website or services without prior notice if a user violates these Terms and Conditions, misuses our services, engages in fraudulent activities, or causes harm to our business or other users.

12. LIMITATION OF LIABILITY

Zankar Creation shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services, to the extent permitted by applicable law.

We make reasonable efforts to maintain accurate website information and uninterrupted services; however, we do not guarantee that the website will always be error-free or continuously available.

13. FORCE MAJEURE

Zankar Creation shall not be held responsible for delays, interruptions, or failure to perform obligations due to circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, fire, government restrictions, changes in law, strikes, transport disruptions, war, technical failures, or other unforeseen events.

14. PRIVACY

The collection and use of customer information are governed by our Privacy Policy.

By using our website and services, you acknowledge and agree to the practices described in our Privacy Policy.

15. CHANGES TO THESE TERMS

We reserve the right to modify or update these Terms and Conditions at any time.

Any changes will become effective once published on our website.

By continuing to use our website or services after the updated Terms become effective, you agree to the revised Terms and Conditions.

16. CONTACT US

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact Zankar Creation through the contact details provided on our website.

Last Updated: July 2026

No Returns or Refunds

All purchases made through Zankar Creation are considered final. We do not accept returns or provide refunds once an order has been confirmed or delivered.

Customers are advised to carefully check product details, size, colour, and other information before placing an order.

Damaged or Defective Products

If you receive a damaged, stained, defective, or incorrect product, you must contact us within 24 hours of receiving your order.

To review your complaint, we may request clear photos and an unboxing video of the product and packaging.

After verification and approval by our team, the product may be eligible for an exchange.

No complaints will be accepted after 24 hours of delivery.

Exchange Eligibility

An exchange will only be considered for approved damaged, defective, or incorrect products.

To be eligible for an exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• All original tags and packaging must be intact.
• Valid proof of purchase must be provided.
• The complaint must be reported within 24 hours of delivery.

Zankar Creation reserves the right to reject an exchange request if the product does not meet the above conditions.

Customized Products

Customized, altered, or specially made products are not eligible for return, exchange, or refund under any circumstances.

Domestic Orders

All domestic orders are non-returnable and non-refundable.

In case of an approved damaged, defective, or incorrect product claim, an exchange may be provided after verification by our team.

International Orders

All international orders are considered final sale and are not eligible for return, exchange, or refund.

Any customs duties, taxes, import charges, or additional fees applicable in the destination country are the sole responsibility of the customer.

International shipping charges are non-refundable once the order has been dispatched.

Shipping and Transit

Once an order has been handed over to the courier or logistics partner, delivery timelines and tracking updates are subject to the courier service.

Zankar Creation will not be responsible for delays caused by courier partners, customs clearance, natural events, strikes, incorrect addresses, or other unforeseen circumstances.

We will, however, assist customers wherever reasonably possible in resolving courier-related issues.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details, including address, pincode, and contact number.

Zankar Creation will not be responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information.

Any additional shipping or return-to-sender charges may be borne by the customer.

Order Cancellation

Once an order has been confirmed, processed, or dispatched, it cannot be cancelled.

Policy Updates

Zankar Creation reserves the right to update, modify, or change this Refund & Return Policy at any time without prior notice.

Any changes will be effective immediately upon being published on our website.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us through the contact details provided on our website.

We will do our best to assist you with your concerns.

Last Updated: July 2026