Frequently asked questions
6352123636
zankarcreation16@gmail.comGeneral questions
We specialize in premium traditional Indian wear, including custom-designed Chaniya Cholis, Lehenga Cholis, Designer Blouses, Readymade Blouses, and elegant Dupattas.
No, currently we do not offer custom stitching or customization services. All our traditional wear outfits, including Chaniya Cholis, Lehenga Cholis, and Designer Blouses, are sold in the standard sizes specified in the product details.
Order cancellations or modifications can be requested within 24 hours of placing the order, provided the order has not yet been processed or customized.
We accept all major credit/debit cards, UPI payments, Net Banking, and popular mobile wallets through our secure checkout gateway.
You can contact our dedicated support team via phone at +91 6352123636 or email us at zankarcreation16@gmail.com. We are happy to assist you!
Orders & shopping
Simply browse our collections, select your preferred items, choose the correct size and quantity, then add them to your cart. Proceed to checkout and complete your payment securely.
Yes, you can modify or cancel your order within 24 hours of purchase, as long as it has not been shipped or entered the custom stitching phase.
Yes! You will receive an automated order confirmation email and SMS containing your order details and invoice immediately after a successful transaction.
Once your order is shipped, we will send you a tracking link via email and SMS. You can use it to track your shipment in real-time.
Please contact our support team immediately at +91 6352123636. If the package has not been dispatched, we will update the shipping details for you.
Shipping & Delivery
Standard delivery usually takes between 3-7 business days, depending on your location and product availability. Shipping updates and tracking details are provided once your order is dispatched.
Yes, we ship our traditional wear collections worldwide! International shipping rates and delivery times vary by country and are calculated at checkout.
Yes! We offer free standard shipping on orders above a certain cart value. Standard shipping fees apply for orders below this threshold.
While we strive for on-time delivery, delays can occasionally happen due to courier logistics or weather conditions. We will actively track your delayed package and keep you updated.
Currently, we cannot guarantee delivery on a specific date or time. However, you can coordinate with the delivery executive once the package reaches your local hub.
Returns & Exchanges
We offer a flexible return policy for eligible products within a specified return period. Items must be unused, unworn, and returned in their original packaging with tags attached for a successful return or exchange process.
You can initiate a return or exchange request by visiting your account dashboard, or by reaching out to our support team with your order ID within the eligible window.
Return shipping charges are generally not refundable unless the item received was damaged, defective, or incorrect.
Custom-stitched outfits, altered designer blouses, and items purchased during clearance sales are not eligible for returns or exchanges.
Once we receive and inspect the returned item, your refund will be processed back to your original payment method within 5-7 business days.
Payments & Security
We accept major credit cards, debit cards, UPI, net banking, digital wallets, and selected online payment options for secure and convenient checkout.
Yes, absolutely! Our payment gateway uses advanced 256-bit SSL encryption to ensure your card and payment details are fully protected.
No, Cash on Delivery (COD) is not available. We accept secure online payments via Razorpay (UPI, Credit/Debit Cards, NetBanking, and Wallets).
Yes, you can apply valid promotional codes or discount coupons in the promo box on the cart/checkout page to avail of special offers.
Payments can be declined due to incorrect card details, insufficient funds, or bank authorization failure. Please check your details or try a different payment method.